The fact-finding meeting
Before we can give you proper advice, we need to gather as much information as possible about your business and exactly what you are hoping to achieve with your mobile communications set up.

This will usually involve a short face to face meeting with you, which can be at your own office if that is more convenient for you. You can expect questions such as:
• What is the nature of your business?
• How does your business currently use mobile technology?
• What benefits do mobile communications currently give your business?
• What would you like to be able to achieve in the future?
• Is the company in a growth phase?

agreement, we will need to see a copy of the bill to assess your current usage and whether we can really offer you a better deal.

After the initial meeting, we will expect to have on going communications with you to fully understand all your requirements in order to make a detailed proposal. This may be to determine more specific requirements such as your need to:
• keep existing phone numbers.
• upgrade equipment or not.
• transfer address book contents to new handsets.

Analysing your calls
If you are an existing mobile phone user, we will use one of your existing bills to analyse the calls made over a monthly period. The purpose of this is to understand exactly how your phones are being used and to make recommendations for the most appropriate tariffs and calculate potential savings based on your actual usage.

We'll take a snapshot of random days and analyse every one of the calls made.

We will look at the overall pattern, when and where your calls are made to and from (landlines / international / mobiles), and at what time of the day (peak or off-peak).

That will enable us to calculate the average cost of your calls which we will then test against the totals on your bill. If there is a discrepancy of more than 10% we will undertake a full analysis, looking at every single call to ensure that the advice you get is totally accurate.

A full analysis can take anything from 3 hours to 3 days. It will, of course, depend on the number of phones you operate, how often and how and where they are used. When you consider that you might use your phones to call from anywhere in the world - to anywhere in the world, to landlines and other mobiles, you'll soon realise just what a complex task this can be! You will receive a detailed breakdown, showing how all your handsets are being used. In addition you'll receive a projected saving, based on this usage, if you sign up to our suggested tariff.

What about your data requirements?
Data Services available include:
• Sending and receiving your emails.
• Phones combined with organisers so that you can use this information, send and receive it on-the-move or from any other location. You don't need to go back to the office!
• Surfing the internet.

First, we will ask you if you use a laptop computer or PDA (Personal Digital Assistant). If you do, it's likely that you will need information on-the-move, plus the ability to send data back to your office. We can ensure that if you are away from your office for a few days, you can still send and receive your emails, and process your orders. In short, you can carry on working!

We will discuss your requirements in more detail to ascertain the best solution for you. With a PDA, you need to connect to your phone by infra-red, Bluetooth or cable. With a laptop, you don't have to use a phone - you can connect with a data card which fits into your computer and has it's own aerial.

If you still require more information, we shall be more than happy to meet with you again. And we will continue to do so until you are satisfied that the arrangements we propose are right for you.

First, it's all about experience. You'll benefit from a professional company that has been operating successfully since the very beginning of the mobile communications industry. (And there are very few people who can say that). Veecom has a large and solid customer base. The number of customers who disconnect over a 12 month period (our churn rate) is under 9%. The industry average, however, is almost 30%. Which speaks for itself.

We continually and methodically use numerous different sources, including training and pre-announcement information direct from manufacturers and networks. This ensures we keep up to speed with the latest technologies and future trends in mobile communications solutions.

Next Step - Your Network, Handset and Tariff Proposal.